Shipping policy

Shipping Policy

At NOVA PRIME™, we offer FREE standard shipping on orders shipped within the United States.

Processing Time

Orders are typically processed within 1–3 business days. Once your order has been processed and shipped, you will receive available tracking information by email.

Estimated Delivery

Estimated delivery time within the United States is 5–10 business days after processing.

Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, destination, or other circumstances outside of our control.

Shipping Cost

Standard shipping within the United States is FREE.

Order Tracking

When tracking information becomes available, it will be sent to the email address provided at checkout. Please allow some time for tracking updates to appear after your order has shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

Lost or Delayed Packages

If your order appears to be significantly delayed or you experience an issue with delivery, please contact us and we will assist you in reviewing the shipment.

Contact Us

For any questions regarding shipping or your order, contact us at:

support@novaprimehq.com

NOVA PRIME™
novaprimehq.com