Refund policy
Returns & Refunds Policy
At NOVA PRIME™, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us within 30 days of receiving your item.
Returns
To be eligible for a return, the item must be in the same condition in which you received it, unused, with all included accessories and in its original packaging. Proof of purchase is required.
Please contact us before returning any product. Returns sent without prior authorization may not be accepted. Return instructions and the applicable return address will be provided after your request is reviewed. Customers should not send returns to the address shown on the shipping package unless specifically instructed to do so.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible and provide your order number along with photos or videos showing the issue. We will review the case and, when approved, arrange an appropriate replacement or refund.
Cancellations
If you need to cancel an order, contact us as soon as possible. Once an order has entered processing or has been shipped, we cannot guarantee that it can be cancelled.
Refunds
Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges, when applicable, are non-refundable unless the item was defective, damaged, incorrect, or otherwise required by applicable law.
Return Shipping
For returns resulting from a change of mind or other non-defective reason, the customer may be responsible for return shipping costs. If the product is confirmed to be defective, damaged, or incorrect, NOVA PRIME™ will provide instructions regarding the appropriate resolution.
Contact Us
For any return or refund request, please contact us through the contact information provided on our website. Include your order number and a description of the issue so we can assist you.